Privacy Policy

Welcome to Zanvoa. We are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from Zanvoa.com.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect personal information including but not limited to:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party payment providers)

Non-Personal Information

We may automatically collect certain non-personal information such as:

  • Browser type and device information

  • IP address

  • Pages visited and browsing behavior

  • Referring URLs

This information helps us improve website functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process payments, fulfill orders, and provide order confirmations, shipping updates, and delivery notifications.

  • Customer Support: To respond to inquiries, resolve issues, and improve customer service.

  • Marketing & Communication: To send promotional emails, newsletters, and updates about our products or services. You may opt out of these communications at any time.

  • Website Improvement: To analyze website performance, enhance usability, and optimize customer experience.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

  • Service Providers: With trusted third-party partners who assist us in operating our website, processing payments, shipping orders, or providing customer support, provided they agree to keep your information confidential.

  • Legal Obligations: When required by law or in response to lawful requests from public authorities or regulatory bodies.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Your data is stored on secure networks and is accessible only to authorized personnel who are required to maintain confidentiality.

Sensitive information, including payment details, is encrypted using Secure Socket Layer (SSL) technology to ensure safe transmission.

5. Cookies and Tracking Technologies

Zanvoa uses cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. Cookies help us:

  • Remember your preferences

  • Understand how visitors interact with our website

  • Improve site functionality and performance

You can choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

6. Your Rights and Choices

You have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal data, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at support@zanvoa.com.

7. Third-Party Links

Our website may contain links to third-party websites. These external sites operate independently and have their own privacy policies. Zanvoa is not responsible for the content or privacy practices of third-party websites, but we welcome feedback regarding any linked sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting.

We encourage you to review this Privacy Policy regularly to stay informed.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Zanvoa
Website: Zanvoa.com
Address: S1.10 Vinhomes Ocean Park, Gia Lam, Ha Noi, Viet Nam
Email: support@zanvoa.com
Customer Service Hours: 08:00 AM – 06:00 PM (GMT+07)