Return & Refund Policy

At Zanvoa, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below for full details.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, intact, and in its original packaging

  • All accessories, manuals, and included items must be returned

  • Proof of purchase (order confirmation or receipt) is required

Return Period

You may request a return within 30 days from the date of delivery.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Perishable goods

  • Customized or made-to-order products

  • Items marked as final sale

If you are unsure whether your item qualifies for a return, please contact our support team before proceeding.

How to Return an Item

1. Contact Customer Support

Before returning any item, please contact us at support@zanvoa.com with:

  • Your order number

  • The reason for the return

Our team will review your request and provide return instructions and authorization if applicable.

2. Prepare Your Package

Please securely pack the item in its original packaging, including all accessories and documentation.

3. Return Shipping

Return shipping is free of charge.
Detailed return instructions will be provided after your return request is approved.

Refund Policy

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original method of payment.

Refund Timeframe

Refunds are typically processed within 5–10 business days after approval, depending on your payment provider or card issuer.

Shipping Costs

  • Original shipping: Free

  • Return shipping: Free

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@zanvoa.com.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos or videos showing the issue

We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We only offer exchanges for items that are defective or damaged.
If you need to exchange an item for the same product, please contact us at support@zanvoa.com for assistance.

Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

Zanvoa
Website: Zanvoa.com
Address: S1.10 Vinhomes Ocean Park, Gia Lam, Ha Noi, Viet Nam
Email: support@zanvoa.com
Customer Service Hours: 08:00 AM – 06:00 PM (GMT+07)

Thank you for shopping with Zanvoa. We appreciate your trust and are committed to providing quality products and dependable customer service.