Welcome to Zanvoa’s Agency Policy page. We value our relationships with agencies and partners who collaborate with us to promote and represent our products and services. This policy outlines the terms, responsibilities, and expectations for agencies working with Zanvoa.

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1. Agency Registration

Eligibility

Agencies must be legally registered business entities and provide valid business documentation upon request.

Registration Process

To become an approved agency, applicants must complete the agency registration process and submit all required information. Approval is subject to Zanvoa’s review and discretion, and acceptance is not guaranteed.

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2. Agency Responsibilities

Compliance

Agencies must comply with all applicable laws and regulations, including advertising standards, consumer protection laws, data protection, and privacy regulations.

Representation

Agencies must accurately represent Zanvoa’s products, services, pricing, and policies. Any misleading, false, or exaggerated claims are strictly prohibited.

Confidentiality

Agencies must maintain the confidentiality of all proprietary, commercial, or non-public information provided by Zanvoa. Such information may not be disclosed to third parties without prior written consent.

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3. Marketing & Advertising

Brand Guidelines

All agencies must strictly follow Zanvoa’s brand guidelines when creating marketing or promotional materials.

Approval Requirement

All marketing, advertising, and promotional content must be reviewed and approved by Zanvoa before publication or distribution.

Ethical Marketing

Agencies must conduct all marketing activities ethically and transparently, avoiding deceptive, misleading, or unfair practices.

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4. Compensation & Payment

Commission Structure

Agencies may receive commissions based on sales or leads generated, as outlined in a separate written agreement between the agency and Zanvoa.

Payment Terms

Commission payments are processed on a monthly basis, subject to accurate reporting, verification, and compliance with agreed terms.

Payment Disputes

Any commission-related disputes must be reported within 30 days from the payment date. Zanvoa will review and resolve disputes in good faith.

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5. Termination

Termination by Agency

Agencies may terminate their relationship with Zanvoa by providing 30 days’ written notice.

Termination by Zanvoa

Zanvoa reserves the right to terminate the agency relationship immediately in cases of policy violations, unethical conduct, misrepresentation, or actions that may harm Zanvoa’s reputation or interests.

Post-Termination Obligations

Upon termination, agencies must:

• Immediately cease using Zanvoa’s name, trademarks, and branding

• Return or destroy any confidential or proprietary materials

• Discontinue all marketing activities related to Zanvoa

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6. Dispute Resolution

Good Faith Negotiation

Both parties agree to attempt to resolve any disputes arising under this policy through good faith negotiations.

Mediation or Arbitration

If disputes cannot be resolved through negotiation, they may be submitted to mediation or arbitration in accordance with the rules of a mutually agreed-upon arbitration body.

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7. Amendments

Zanvoa reserves the right to amend or update this Agency Policy at any time. Agencies will be notified of material changes, and continued participation as an agency constitutes acceptance of the revised policy.

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Contact Information

For questions or further information regarding this Agency Policy, please contact us:

Zanvoa
Website: Zanvoa.com
Address: S1.10 Vinhomes Ocean Park, Gia Lam, Ha Noi, Viet Nam
Email: support@zanvoa.com
Customer Service Hours: 08:00 AM – 06:00 PM (GMT+07)

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Thank you for partnering with Zanvoa. We value your collaboration and look forward to building a professional and successful partnership.