Terms & Conditions

Welcome to Zanvoa.
By accessing and using Zanvoa.com, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website. If you do not agree with any part of these terms, please discontinue use of our website.

1. Acceptance of Terms

By accessing or using Zanvoa.com, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. These terms apply to all visitors, users, and customers of the website.

2. Use of the Website

  • You must be at least 18 years old to use this website or make a purchase.

  • You agree to use the website for lawful purposes only and in a way that does not violate any applicable laws or regulations.

  • You agree not to engage in any activity that may damage, disrupt, or interfere with the operation, security, or functionality of the website.

3. Account Registration

To access certain features or place an order, you may be required to create an account.

  • You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You accept responsibility for all activities that occur under your account.

Zanvoa reserves the right to suspend or terminate accounts suspected of misuse or fraudulent activity.

4. Product Information & Availability

We make every effort to ensure that product descriptions, images, pricing, and availability information on our website are accurate. However:

  • We do not guarantee that all information is error-free, complete, or current.

  • Product availability and prices are subject to change without notice.

  • Zanvoa reserves the right to modify or discontinue any product or service at any time.

5. Orders & Payment

  • By placing an order on Zanvoa.com, you agree to purchase products in accordance with these Terms & Conditions.

  • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud.

  • Payment must be completed at the time of purchase using the payment methods available on the website.

6. Shipping & Delivery

  • We aim to process and ship orders promptly after confirmation.

  • Delivery times may vary depending on location, shipping method, and external factors.

  • Shipping fees and estimated delivery times will be displayed during checkout.

  • Zanvoa is not responsible for delays or issues caused by shipping carriers or circumstances beyond our control.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

  • Returned items must be unused, in original condition, and include original packaging.

  • Refund eligibility and processing times are detailed in our Return Policy.

Please review the Return Policy page for full details.

8. Intellectual Property

All content on Zanvoa.com, including text, graphics, logos, images, icons, and software, is the property of Zanvoa or its content suppliers and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission from Zanvoa.

9. Limitation of Liability

To the fullest extent permitted by law, Zanvoa shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use the website

  • Products purchased through the website

  • Any errors, interruptions, or security breaches

Zanvoa does not guarantee that the website will be uninterrupted, error-free, or free of harmful components.

10. Indemnification

You agree to indemnify and hold harmless Zanvoa, its affiliates, directors, officers, employees, and partners from any claims, liabilities, damages, losses, or expenses arising from your use of the website or violation of these Terms & Conditions.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Vietnam, without regard to conflict of law principles.

12. Changes to These Terms

Zanvoa reserves the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on this page. Continued use of the website constitutes acceptance of the updated terms.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Zanvoa
Website: Zanvoa.com
Address: S1.10 Vinhomes Ocean Park, Gia Lam, Ha Noi, Viet Nam
Email: support@zanvoa.com
Customer Service Hours: 08:00 AM – 06:00 PM (GMT+07)