Welcome to Zanvoa. We are committed to providing a smooth and transparent shopping experience, including reliable order processing and delivery. Please review our Shipping Policy below for full details on how your orders are handled and shipped.

---

Order Processing Time

All orders are processed within 2–3 business days after your order confirmation email is received.
Once your order has been processed, you will receive a notification confirming that your order has been shipped.

Please note that order processing does not include weekends or public holidays.

---

Shipping Time

After your order has been shipped, estimated delivery times are as follows:

• 6–15 business days, depending on your location and shipping conditions.

Delivery times may vary due to factors beyond our control, including carrier delays, customs clearance procedures, weather conditions, or local postal service operations.

---

Shipping Fees

We are pleased to offer free shipping on all orders, with no minimum purchase required.
There are no hidden shipping charges or additional fees at checkout.

---

Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
You may use this tracking number to monitor the progress of your delivery online.

Please allow some time for tracking updates to appear after shipment.

---

Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.
Zanvoa is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete addresses provided by the customer.

---

Customs, Duties & Taxes

Depending on your location, orders may be subject to customs inspections or import regulations.

• Zanvoa is not responsible for any customs duties, taxes, or fees imposed by local authorities.

• Any such charges are the responsibility of the customer.

---

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details. Our support team will assist you in investigating and resolving the issue.

---

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Zanvoa
Website: Zanvoa.com
Address: S1.10 Vinhomes Ocean Park, Gia Lam, Ha Noi, Viet Nam
Email: support@zanvoa.com
Customer Service Hours: 08:00 AM – 06:00 PM (GMT+07)

---

Thank you for shopping with Zanvoa. We appreciate your trust and are committed to delivering quality products and dependable service.